FAQ
When will my order ship?
Our current turnaround time for custom made graphic tees is 10-20 business days. (TAT for fundraisers & pop-up shops starts at the shop closing date) Ready to ship (RTS) items have a processing time of 1-5 business days. For all other items, please refer to the turnaround time listed in the product description of the item in question. We promise we’re working as hard and fast as possible to get you your new goodies!
I‘m interested in hosting a pop-up shop. What exactly are the hostess rewards?
Hosting a pop-up shop is a fun way to earn free high quality graphic tees (and a few other awesome products.) Click here to book your pop-up and review the hostess benefits!
I received my order and the color of my items don't look like I thought they would when I ordered.
We do our best to represent each color the best we can by using natural lighting and not using filters on our posted products. Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently.
Why is shipping so expensive?
Unfortunately, USPS and UPS continue to raise their rates. Our shipping costs are calculated by where you are located and the weight of your order. You are charged exactly what USPS or UPS charges to ship your order.
Why did part of my order ship separate from other parts of my order? Will I be charged additional shipping for this?
We only have so much room for inventory here at our main location in Missouri, but we love to be able to offer ALL the things! We do have someone who ships out of an out of state warehouse for us. If your order contains items from more than one location, we may choose to split ship your order. You are never charged more for shipping in this case!
Can I pick-up my order to save on shipping?
We are no longer offering local pick-up. We may bring it back in the future.
Can you design something specific for me?
Custom designs are our favorite things to work with! If you don't see exactly what you're looking for in the shop, simply contact us through the chat feature (located in the bottom right corner of the website) or submit a form through the "Contact Us" link on the bottom of the page. You could also contact us through our Facebook page or Instagram. Don't ever hesitate to reach out to us. We want nothing more than to help you create the perfect pieces for your home!
Can I change one of your current designs to better fit my needs?
Again, customizing designs to best fit your needs is what we do! If you see an item in the shop that you love, but don't see the perfect option for you (i.e.-size, shape, color) just contact us through the chat feature (located in the bottom right corner of the website) or submit a form through the "Contact Us" link on the bottom of the page. You could also contact us through our Facebook page or Instagram. Don't ever hesitate to reach out to us. We want nothing more than to help you create the perfect pieces for your home!
What is the process of ordering a custom design?
Once you've contacted us with an idea of what you're looking for, our designers will get to work and contact you within 2 business days with a mock-up of your design. You will either approve it or let us know what you would like changed. We will never make a custom item without your final approval! Once approved, we will continue the order as normal.
Returns & Refunds
Because most items in our shop are custom and made to order, we are unable to accept returns or offer full refunds. If there is something wrong with your order, let us know immediately and we will do everything we can to make it right. 100% satisfaction is our goal! You may read our full Refund Policy here.